FELD INSURANCE

FIND THE RIGHT INSURANCE PLAN

(217) 814-0384
(309) 863-4066
Feld Insurance Logo
Feld Insurance Logo
Get a Quote

Call Us!

(309) 863-4066
(217) 814-0384

well established and here for you

The Team

Meet Our People

Behind every policy is a team that truly cares. At Feld Insurance, our dedicated professionals bring years of experience, genuine passion, and a commitment to protecting what matters most to you. Get to know the people who are here to guide you every step of the way.

Get to Know Us

We’re more than just insurance agents—we’re your neighbors, friends, and trusted guides. Our team is here to listen, understand your needs, and help you find the right protection for your family’s future.

Our Team, Your Advocates

Insurance is more than paperwork—it’s about people you can trust. Our team combines deep expertise with a personal touch, ensuring you receive the right coverage and the peace of mind you deserve. Meet the professionals who are ready to serve you.

Passionate, experienced, and always here to guide you toward peace of mind.​

Laure Feld

Agency Owner

Sonia Greeson

Agency Manager and Sales Coach

John Jasberg

Sales Manager and Coach

Sandra Kennedy

Billing and Retention Specialist

Will Reichardt

Licensed Sales Producer

Katie Alford-Golojuch

Property & Claims Services Specialist

Chyna Encarnacion

Senior Sales Producer

Nicole

Nicole McNair

Senior Sales Producer

Kyla Colson

Customer Service Specialist

Michael Feld

Technology and Operations Specialist

Zach Wasserzieher

Senior Sales Producer

Betty Merz

Assistant Service Manager

Laure Feld

Agency Owner

Laure Feld brings decades of entrepreneurial and financial experience to her role as agency owner at Feld-Miller Agency. After founding and managing a successful print and photo shop—and later leading a mortgage brokerage that helped families across Central Illinois achieve their home-buying dreams—she turned her financial savvy to insurance, offering clients a more comprehensive way to protect their assets.

As agency owner, Laure steers a Best in Company team and partners with clients to deliver service experiences that exceed expectations. She’s driven by creating a level of customer care that sets her agency apart and fosters lasting loyalty.

Her career is distinguished by numerous honors—Elite Agent, Best in Company, and Top 100 designations—as well as global travel awards that have broadened her perspective on client needs and industry best practices.

Outside the office, Laure is a devoted dog mom to her two toy Schnauzers, an avid fisher and boating enthusiast on Central Illinois waterways, and a hands-on home renovation enthusiast—passions that mirror her commitment to craftsmanship, community, and making every detail count.

Sonia Greeson

Agency Manager and Sales Coach

Sonia brings a diverse background to her role as Agency Manager at Feld-Miller Agency. She enlisted in the Illinois Army National Guard in 2009 at 17, serving until 2016. During her time in the Guard, she held two Military Occupational Specialties (MOS): 42A Human Resources Specialist and 27D Paralegal Specialist. In these roles, she gained valuable experience managing personnel and legal support, including handling security clearances and compliance as a full-time federal technician for three years.

After transitioning to the public sector, Sonia gained experience in both real estate and property management in Central Illinois, between 2016 and 2018, contributing to both fields during that period. She joined Feld-Miller Agency in 2018, initially as a full-time sales agent. Over time, Sonia transitioned into a hybrid role, excelling in service skills and processes, before taking on the position of Agency Manager. In this capacity, she oversees a team of about 20 employees and focuses on fostering individual and career growth.

With a passion for helping others develop skills, Sonia is dedicated to the health and growth of the agency, actively working with the agency owner to ensure ongoing success and continued development.

John Jasberg

Sales Manager and Coach

John brings a strong financial background and collaborative leadership to his role as Sales Manager at the agency. After eight years in dealership financing—where he honed his ability to connect with customers and exceeded sales goals—he returned to insurance to focus on helping families protect what matters most.

In his current position, John works hand‑in‑hand with agency leadership to implement and monitor sales and service processes, ensuring every client interaction is both efficient and empathetic. He’s motivated by the peace of mind that proper coverage brings when the unthinkable happens.

Earlier in his career as a salesman, John won two national sales contests—proof of his competitive drive and commitment to excellence. Outside of work, you’ll find him hosting game nights, organizing social events, or mixing cocktails behind the bar, all in service of bringing people together and creating memorable experiences.

Sandra Kennedy

Billing and Retention Specialist

Sandy brings a strong background in healthcare operations and a passion for clear communication to her role at the agency. After running dietary departments in assisted living and rehab/nursing home facilities, she sought a more rewarding career with benefits—and found her calling in insurance.

As a customer service representative, Sandy specializes in payment and billing assistance and policy reviews. She loves breaking down complex insurance concepts so clients truly understand their coverage and feel confident in their choices. Sandy’s favorite moments come when she resolves a billing issue or clarifies a policy detail—and hears the genuine gratitude and relief in her clients’ voices.

Outside of work, Sandy is devoted to her large family and an avid reader. She enjoys discovering clients’ hobbies—whether it’s their favorite author or family traditions—and often finds common ground that turns a routine call into a warm, personal connection.

Will Reichardt

Licensed Sales Producer

Will brings an customer-first mindset, contagious positivity, and a genuine sense of care to his role at the agency. With a background in trust-based sales and experience in both personal lines and life insurance, he approaches every conversation with the goal of protecting people and their families—not simply selling policies.

As a licensed insurance professional, Will focuses on auto, home, and life insurance, helping clients understand their options and choose coverage that fits their needs, values, and long-term goals. He’s known for making insurance feel approachable and clear, giving clients confidence in their decisions and peace of mind in their protection.

Will takes pride in always putting clients first, even when that means slowing the process or recommending a solution that doesn’t lead to an immediate sale. His integrity, good humor, and natural charisma make him a trusted insurance professional to clients and a motivating, team-oriented presence within the agency.

Outside of work, Will is deeply dedicated to his family and finds balance by spending time in nature and staying active. That grounded perspective carries into his work, where discipline, optimism, and genuine care define every client relationship.

Katie Alford-Golojuch

Property & Claims Services Specialist

Katie brings a creative precision and heartfelt dedication to her role as Property Inspections & Claims Specialist. Trained as a baker with a culinary arts degree, she pivoted into insurance during the 2020 pandemic—drawn by the chance to continue serving others in a new way.

In her current position, Katie single‑handedly manages all property inspections and supports clients through the claims process. She’s driven by helping people resolve difficult situations and by ensuring every client knows we’re here to guide them every step of the way.

Her proudest achievements aren’t awards on a shelf but the consistent 5‑star reviews she receives—testaments to her compassion, problem‑solving skills, and eagerness to learn that make her an integral part of our team.

Outside of work, Katie is newly married and loves spending time with her husband and family. She recharges by walking her dog—clearing her mind and fueling the empathy and focus she brings back to every client interaction—and loves rooting for the Green Bay Packers alongside her husband.

Chyna Encarnacion

Senior Sales Producer

Chyna brings a nurturing, educational background and a flair for genuine connection to her role at the agency. After several years as an assistant preschool teacher—a career she loved—she pivoted to insurance during the pandemic, drawn by the opportunity to continue helping others in a new way.

As a Senior Sales Producer, Chyna is dedicated to providing an exceptional customer experience, advising clients on the coverages that best fit their needs. She’s most motivated when she can solve a problem for a customer—whether that’s securing a critical policy or uncovering options they didn’t know existed.

Her proudest achievement is the growth she’s made in building genuine rapport: what once felt like small talk now feels like friendly conversation, and those deep client relationships are a testament to her authenticity and perseverance.

Outside of work, Chyna is a devoted mother, an avid runner, and a voracious reader—hobbies that keep her grounded and remind her that empathy and resilience start at home.

Nicole

Nicole McNair

Senior Sales Producer

Nicole brings a strong background in healthcare administration and business consulting to her role at the agency. Before entering insurance, she spent more than a decade working on the administrative side of a major medical group and later served as a marketing and management consultant for small businesses and private medical practices. Her transition into insurance happened during the COVID era when the opportunity presented itself—and she quickly discovered a fulfilling career that allows her passion for helping people to truly shine.

As a Senior Sales Agent, Nicole’s specialty is client education. She believes that when people truly understand their insurance—what they have, how it works, and when it protects them—they can make confident decisions that go far beyond simply choosing the lowest price. Her focus is helping clients protect what matters most, especially in life’s worst-case scenarios.

Nicole finds her greatest professional fulfillment in those moments when a client leaves the conversation feeling informed, confident, and empowered to make the right coverage decisions for themselves and their families.

Outside of work, Nicole enjoys spending time outdoors, gardening, reading, and making memories with friends and family. Her grounded, everyday perspective helps her relate naturally to clients and build conversations that feel more like talking with a trusted friend than a business transaction.

Kyla Colson

Customer Service Specialist

Kyla brings a strong background in organization, customer care, and hospitality to her role at the agency. Before entering the insurance industry, she worked as an administrative assistant supporting document management and day-to-day office operations. Prior to that, she spent several years in hospitality, where she developed the adaptability, composure, and customer service skills that continue to shape her approach with clients today.

As a Customer Service Representative, Kyla focuses on new customer onboarding, policy reviews, and ensuring every client interaction is a positive one. She is motivated by helping customers feel confident and informed about their insurance coverage, taking the time to explain how their policies work so they know exactly what protection they have when it matters most.

For Kyla, success often comes in simple but meaningful moments—ending a call knowing a client feels supported, reassured, and better informed than when the conversation began.

Outside of work, Kyla is a devoted mom of six, a role that keeps her busy and constantly on her toes. That experience has strengthened her patience, attentiveness, and ability to support others—qualities she brings into every client conversation.

Zach Wasserzieher

Senior Sales Producer

Zach brings six years of insurance experience and a strong background in customer service to his role at the agency. Before entering insurance, he worked his way into management in the food service industry, where he developed a passion for building relationships and helping people.

As a Licensed Sales Professional, Zach specializes in auto, home, life, motorcycle, and specialty vehicle insurance. After becoming licensed, he realized how underinsured he had been himself, an experience that shaped his commitment to educating clients and helping them confidently protect what matters most.

Zach takes pride in putting clients first and building relationships that extend beyond a single policy. He sees his role as more than selling insurance. It is an opportunity to help protect families and the lives they have worked hard to build.

Outside of work, Zach is devoted to his wife, Taylor, and their two boys. His faith is an important part of his life, and he is active in his church community. He is also an avid fisherman who loves spending time outdoors with his family.

Betty Merz

Senior Sales Producer

Betty brings a unique blend of healthcare expertise and client advocacy to her role at the agency. After several years as a respiratory therapist—where she helped patients safeguard their health—she transitioned into insurance so she could continue protecting people’s well‑being and investments.

As a sales agent, Betty specializes in guiding customers toward the right coverages and making sure they’re fully protected when it’s time to file a claim. Her dedication and results-driven approach earned her both Sales Agent of the Year and Sales Manager of the Year honors—recognition she sees as proof that clear communication and empathy make all the difference.

Outside of work, Betty is a devoted grandmother who loves hunting, cruising, and quality time with family and friends. Her background as a caregiver informs everything she does at the agency, fueling her passion to ensure every client gets the best coverage possible.

Feld Insurance logo in blue and white representing trusted insurance services.

PROTECT YOUR HOUSE, CAR, FAMILY AND MORE

Our Agents Make a Difference! Get Quote Now!

Best Time to Contact